Immediately after payment
A full cancellation may be requested where service delivery has not begun and no statutory restriction applies.
REFUND POLICY v2026-07
Refund policy for one-time Windows passes
Cancellations and refunds follow applicable e-commerce law and the actual delivery and usage state.
Review price, duration, and refund conditions before payment, and include the order reference in a request.
After use begins
Eligibility and amount are determined after reviewing withdrawal restrictions, delivered period, usage, and responsibility; no arbitrary automated decision is final.
How to request
Use the support inquiry type with the order reference and reason. Never submit card details or passwords.
PRODUCT TRUTH
What is fixed before you decide
- No auto-renewal
- Statutory rights prevail
- Refund status tracked