REFUND POLICY v2026-09
This policy explains full refunds, refunds for unused remaining time, and processing rules for one-time 3-month and 12-month passes that begin on the payment approval date.
Review the service period and calculation before payment, then submit the order reference and reason through the inquiry form when requesting a refund.
Standard and Pro 3-month passes run for three months from the payment approval date, which is also the service start date. The 12-month passes run for 12 months from approval. Every pass is a one-time purchase and does not renew automatically.
You may request a refund until the later of seven days from the purchase date or seven days from the date service begins. If the paid service has not been used during that period, the full payment amount will be refunded.
Even after paid-service use begins, unused remaining time may be refunded before the pass expires. Unused time is calculated by calendar day from the day after a valid refund request is received through the pass end date; time through the request date is treated as used.
Refund amount = payment amount × unused days ÷ total service-period days. Total days are based on the actual service start and end dates. Used time and completed services or content are excluded. Any fraction below KRW 1 is rounded up in the customer's favor.
A refund may be limited after the service period expires, after all services or content have been used, or where withdrawal is restricted by applicable law. If applicable law gives the customer more favorable rights than this policy, those statutory rights prevail.
Choose Support in the inquiry form and submit the order reference, payment-account email, and reason. Orbivell processes a valid request to the original payment method within three business days. The card issuer or payment provider may need additional business days to reflect it. If the original method cannot be used, we will notify you in advance and refund by an agreed method. Never submit card details or passwords.
PRODUCT TRUTH
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